- Choosing a selection results in a full page refresh.
Have a question, need a little guidance, or simply want to know more about a style? We’re always happy to hear from you.
At ELLIE IN THE SKY, we want every part of your experience to feel easy and personal — from discovering your next favorite dress to receiving your order at your door.
Customer Support
📧 love@ellieinthesky.com
Whether you’re wondering about an order, sizing, shipping, or a product detail, just send us a message. We’ll take it from there.
Response Time:
Monday–Friday · Within 24–48 business hours
Order & Tracking
Looking for an update on your order? We can help you check what’s happening.
Fit & Product Details
Not sure about sizing, fabric, or the way a dress fits? Ask us before you decide.
Shipping Questions
Need clarification about delivery or tracking? We’re here to make things simple.
Returns & Refunds
Need help with a return? Contact us before sending your item back so we can guide you through the process.
Just Curious?
You don’t need a special reason to say hello. If there’s something you’d like to know, we’re listening.
ELLIE IN THE SKY
550 W Main St
Frankfort, KY 40601
United States
Business Correspondence Only – Not a Return Address
Please do not send merchandise to this address for returns. Contact our Customer Support Team first to receive the correct return instructions and return address.
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: Closed
We typically respond within 24–48 business hours.
Behind every order is a person, a plan, and a moment they’re looking forward to. We’re grateful to be part of those moments.
So whether you need a quick answer, a second opinion on sizing, or help with something unexpected, reach out anytime.
ELLIE IN THE SKY — Here when you need us, wherever your style takes you. ✨
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