Shipping policy

Welcome to ELLIE IN THE SKY

Thank you for choosing ELLIE IN THE SKY. We are committed to providing a reliable and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.

Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin carefully preparing your items for shipment.

Processing Time

1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside business hours will be processed on the next available business day.
  • During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.
  • Every order is carefully inspected before dispatch to ensure product quality and order accuracy.

Shipping Methods & Rates

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $64.99 $8.00
Free Standard Shipping $65.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping fees are automatically calculated during checkout.

Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 hours after the carrier scans your package.

You may also track your shipment through:

17TRACK

If you have any questions regarding your shipment or tracking information, please feel free to contact our Customer Support Team.

Shipping Information

To help ensure successful delivery, please note:

  • Please verify your shipping address before completing your order.
  • Shipping addresses cannot be changed after an order has entered processing.
  • Orders containing multiple products may be shipped separately depending on inventory availability.
  • Shipping carriers are selected according to destination and logistics availability.
  • We currently do not deliver to APO, FPO, or DPO military addresses.

Shipping Delays

Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Unexpected carrier delays

We sincerely appreciate your patience and understanding during these situations.

Lost or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

To assist with our investigation, please provide:

  • Order Number
  • Photos of the shipping package
  • Photos of the shipping label
  • Photos of the damaged item, if applicable

Our Customer Support Team will work closely with the shipping carrier when necessary to help resolve the issue promptly.

Customs & Import Charges

International orders may be subject to customs duties, VAT, taxes, or import fees imposed by the destination country.

These charges are determined by local customs authorities and remain the responsibility of the customer.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return instructions and return address.

Contact Us

ELLIE IN THE SKY

📧 love@ellieinthesky.com

Business Address

550 W Main St
Frankfort, KY 40601
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding shipping or delivery, please contact love@ellieinthesky.com.

Our Customer Support Team typically responds within 24–48 business hours.